History of VASH

In late 1995, the Rotary Club of Honolulu became aware that Hawaii had no Travelers Aid or similar organization dedicated to ensuring visitors of crime and other adversities were receiving appropriate follow-up assistance and Aloha. Recognizing the negative impact that crime against visitors was having on our tourism industry, the Rotary Club of Honolulu, with cooperation of Honolulu Police Department, established a volunteer Visitor Aloha Committee. The Rotary Club of Honolulu Board of Directors unanimously voted to provide $10,000.00 in seed money and other support necessary for the establishment of the Visitor Aloha Society of Hawaii, also known as VASH. The Visitor Aloha Society of Hawaii was recognized as exempt from Federal income tax, under section 501(c)(3) of the Internal Revenue Code in August 1998.

In the beginning, VASH was a statewide organization based in Honolulu. It later branched out with individual chapters located on Oahu, Hawaii Island, Maui and Kauai.

(Revised at VASH Board Meeting, August 27, 2013)


While Hawai‘i still remains among one of the safest tourist destinations in the world, and our police and prosecutors do a fantastic job within the scope of available resources, we unfortunately will never prevent all crime against visitors. We must therefore ensure that each and every traumatized visitor receives timely assistance and experiences the true aloha spirit of our people.

VASH has demonstrated that committed and well-trained volunteers offer the most efficient and cost-effective way of delivering that service. The citizens of Hawai‘i are well aware of the enormous negative impact that crime is having on our visitor industry, our state economy, and the future of our children and grandchildren. We are not only concerned but want something done about it. People are willing, given the opportunity, to volunteer to reach out to these victims with caring aloha. VASH provides them with that opportunity. It is simply a matter of aloha, which is, after all, what most visitors come to Hawai‘i for in the first place. We the people, our government, and visitor industry leaders cannot afford to disappoint them.


The Visitor Aloha Society of Hawai’i is a private, 501(c)(3) Non-Profit, Volunteer organization that is dedicated to sharing the Aloha Spirit with Visitors. Its funding comes from the Hawai’i Tourism Authority.


Jessica Lani Rich

Jessica Lani Rich

President & CEO

Lisa Fallau

Visitor Assistance Coordinator

Petra Panfiglio

Case Manager

Verna Landford-Bright

Case Coordinator

Gary Hendrickson

Security Coordinator

KenLyn Lum Yee


Chairperson: Jerome Andrade

Retired Funeral Director

Vice Chair: Rick Egged

President, Waikiki Improvement Association

Vice Chair: Cynthia Rankin

Regional Director of Public Relations, Hilton Hawaii

Secretary: Jared Higashi

Director of Government & Community Affairs, Hawaii Lodging & Tourism Association

Treasurer: Rikki Ho

Vice President & Branch Manager,
for Waikiki Banking Center, Bank of Hawaii


Jerry Dolak, CPP

HHVISA President
Director of Safety and Security, Hilton Hawaiian Village

Lee D. Donohue

Retired Chief of Police, Honolulu Police Department; Director of Security, Securitas Security Services USA

Cynthia M. Flating

Mission Support Branch Chief, Area Port of Honolulu, Customs and Border Protection

Jim Fulton

President, James M. Fulton, LLC.

Anthony Gambino

President, Nashimoto & Associates LLC

Frank Haas

Principal, Marketing Management, Inc.

Thomas W. Matthews

President, TradeWest, Inc.

Jerry Pupillo

Director of Enterprise Services
City and County of Honolulu

Bruce Schneider

Vice President Operations, Outrigger Enterprises Group

Lynne Toyofuku

Attorney, Marr Jones & Wang

Tom Wogan

Former District Sales Manager, Delta Air Lines